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What role does AI play in customer service?

How AI Voice Automation is Transforming Customer Service in the U.S. — Faster Responses, Happier Clients, Higher ROI TL;DR: AI voice automation is reshaping customer service in U.S. businesses by delivering 24/7 support, faster response times, and personalized experiences — without adding headcount. With platforms like ContactSwing, you can automate inbound queries, appointment reminders, complaint […]

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What Makes IT Staffing Software ‘The Best’? A Recruiter’s Checklist

What Makes IT Staffing Software ‘The Best’? A Recruiter’s Checklist Hiring in tech isn’t just about reviewing resumes it’s about finding the right full-stack developer, cloud architect, or data scientist fast. With tight deadlines and intense competition for talent, recruiters need more than a basic applicant tracking system.  They need IT staffing software built for […]